Terms of Service

1. The Service

Floree is a software-as-a-service platform for flower shops and gifting businesses, providing point-of-sale, inventory, an online storefront, FTA-compliant invoicing, customer management, payments, and marketing/AI tooling. We may add, change, or remove features over time.

2. Accounts & eligibility

You must provide accurate information, keep your credentials secure, and be authorised to bind your business. You are responsible for all activity under your account and for your team members’ use of the Service.

3. Subscriptions, fees & billing

• Plans are billed monthly or annually in advance via Stripe in AED, plus 5% VAT where applicable.
• Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• AI features consume monthly AI credits per your plan; additional usage may require a top-up.
• Add-on services (including the done-for-you Marketing Agency) are billed separately on their own terms.
• We may change pricing on renewal with at least 30 days’ notice.

4. Refunds

Except where required by law, subscription fees are non-refundable once a billing period has begun. See the Refund & Cancellation Policy for details.

5. Acceptable use

You may not use the Service to break the law, infringe others’ rights, send unlawful or unsolicited bulk messages, upload malicious code, attempt to breach security or access other tenants’ data, or resell the Service without authorisation. We may suspend accounts that put the platform, its users, or third parties at risk.

6. Your content & data

You retain ownership of your business data and the content you upload. You grant us a limited licence to host and process it solely to provide the Service. On termination you can export your data; we retain it per the Privacy Policy and DPA and then delete or anonymise it, subject to legal retention (e.g. 5-year VAT records).

7. Intellectual property

The Service, including its software, design, and trademarks, belongs to Floree. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription.

8. Third-party services

The Service integrates with third parties (e.g. Stripe for payments, Meta/Google for marketing, OpenAI for AI features). Your use of those integrations is also governed by the relevant third party’s terms.

9. Warranties & disclaimers

The Service is provided “as is”. We work hard on reliability but do not warrant uninterrupted or error-free operation. AI-generated content may be inaccurate and must be reviewed by you before use.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is capped at the fees you paid in that period. Nothing limits liability that cannot be limited by law.

11. Suspension & termination

We may suspend or terminate access for non-payment, breach of these Terms, or risk to the platform. You may terminate by cancelling your subscription.

12. Governing law

These Terms are governed by the laws of the Dubai, United Arab Emirates. Disputes are subject to the courts agreed in your MSA (DIFC Courts where specified), otherwise the competent UAE courts.

13. Contact

Questions about these Terms: legal@floree.ai.