4 May 2025
The hotel concierge playbook
Twelve of our shops won their first hotel concierge contract in the last 18 months. The pattern is the same: a free 4-week trial, a contract structured around a quarterly review, and a shop owner who knows how to dress the part of a vendor.
The contract structure that works
The shops we've seen close hotel concierge contracts use a near-identical structure:
- 4-week free trial — one weekly delivery to the lobby, on the house, while the hotel evaluates
- 12-month contract, terminable with 60 days notice, renewing automatically
- Tier-2 pricing: the shop's wholesale-plus-margin rate, 18–24% below retail
- Net-30 invoicing with a single PO at month end
- Quarterly review meeting — the shop owner walks the GM through volume, satisfaction, any issues
Who you talk to
- The front-of-house manager wants the lobby to look right
- The F&B director wants the restaurant centerpieces to differentiate from competitors
- The GM or owner signs the contract and wants the cost line predictable
- The finance team wants the invoicing single, monthly, FTA-compliant
You need all four to say yes. The shops that close pitch all four with different angles in the same week.
What Floree gives you for this
- Corporate-tagged customer record with tier-2 pricing applied automatically
- Net-30 monthly invoicing generated on the 1st
- Multi-address support for hotels with multiple properties
- FTA-compliant tax invoice the finance team won't reject
[See /corporate](/corporate) for the full B2B playbook.